Covid-19 Secure Risk Management 

Before each visit to the Salon, please read below for all important changes and about how the Salon will be working.

If you do not understand any of the information below, or you wish to discuss anything further, please do not hesitate to contact Pretty P and we will be happy to help.


At the Salon, Pretty P will always follow both Government and Luton Borough Council guidelines with regards as to how we operate due to Covid. We keep up-to date with any changes and make adaptations as necessary in order to keep both Staff and clients safe.

Pretty P will not take any responsibility for any customers who may contract Covid-19 as we are adhering to all guidelines and regulations that are in place.

We have had to make adjustments within the Salon with regards to how we operate and what we expect from our clients - this is to ensure that we are working in a way to minimise any spread of Covid-19 in order to keep everyone safe, which is our main priority.

  • All staff have undertaken Covid -19 training at the beginning of 2020 and again in 2021 to ensure we are working within all Health & Safety and Covid-19 guidelines.
  • At the Salon we have strict personal sanitation rules in place.
  • Staff will continue to wear face masks, aprons and gloves
  • Clients are also expected to continue wearing face masks unless they are exempt - in which case we would ask that you let us know prior to your visit or you wear your exemption lanyard where possible. We appreciate that you may not enjoy wearing a mask to the Salon, but we would ask that you try to remember so that Staff are not put in an awkward position by having to ask you when you arrive.
  • If your treatment requires you to remove your mask at any point, then you will be advised by your Therapist when to do so. 
  • All work stations are thoroughly cleaned after each use - this is done before the next client enters the Salon.
  • We will also still maintain social distancing as much as possible and ask you to be aware of your surroundings and also try to keep as much distance as possible between yourself and others.
  • We are still currently unable to accept any walk-in appointments. We will only treat clients who have pre-booked with us.
  • Please do not come for your appointment if you are showing any signs of Covid-19, or if you are feeling unwell in any way and are unsure if you should come to the Salon. Please just cancel your appointment and allow 14 days before re-booking.
  • We are still operating an SMS message service advising you of when we are ready for you in the Salon. Please do not enter until you have received a message advising you to do so. We may message you earlier than your scheduled time if we are ready early, but please do not rush-we are just letting you know that you can come straight in to the Salon once you arrive. If you are running late, please let us know as soon as possible as it may affect other appointments booked that day due to the tight schedule we are running in order to allow for thorough cleaning time between clients. 
  • Before entering the Salon you will be asked to wait by the door until your Therapist comes to greet you. If another client is waiting to enter/is leaving the Salon, please wait at a reasonable distance until they have entered/left.
  • You will still be asked to sign in as normal when you enter the Salon. This will be done using the tablet which is thoroughly cleaned between clients.
  • Please maintain distance where possible, including at the Reception Area, where we request that you do not lean on the counter. Your belongings must either be placed in one of our cleaned boxes that we will offer you, or kept on your person at all times.
  • We would like all customers to pay by contactless if possible.  All receipts will no longer be given on paper but will be sent to you by e-mail.
  • We can offer you a drink of water in a disposable cup but we are still not serving any hot drinks.
  • All staff have had training on all matters regarding Covid-19, and if any member of Pretty P staff feels that a customer is putting them at risk of contracting or spreading Covid-19, please do not be offended if they ask you to leave the Salon and to rearrange your appointment. Pretty P understands this is a delicate situation, but it is for the safety of everyone.
  • We will try our best to keep the Salon ventilated as much as possible including keeping windows and doors open (weather permitting) so please dress warmly when coming for your appointment. 
  • Please do not bring any family members or friends to the Salon, (including children of any age), when you come for your appointment. We appreciate this may be difficult for some of you, especially if you have young children, but it is for everyone's safety and reassurance that we ask this.

Cancellation of appointments

We are now operating a deposit scheme within the Salon. You will be asked to pay half your treatment cost at the time of booking your appointment. If you cancel your appointment with less than 2 hours notice, it will be at the Manager's discretion as to whether you receive any refund (full or partial). If you would rather put a float amount on your account instead of paying a deposit each time then you can choose to do so, however, if you book online or through mybeautyapp you will automatically be charged a deposit.

We appreciate that there are times when you may need to cancel your appointment through no fault of your own, however, we would ask that you always contact us giving as much notice as you can. If you just do not turn up, we lose the opportunity to offer the appointment to another client on our waiting list. The money that we lose each time there is a 'no-show' is money that we then cannot invest in the Salon to enable us to offer you a better and even more varied service. 

If you ever have a problem attending your appoinment, please always contact us - here at Pretty P we are all very understanding but we just ask that you give us as much notice as possible.

Thank you all for your continued support.

Pretty P xx


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