Delivery Information

The standard cost of Postage & Packaging is £4.50.

We deliver to UK mainland only.

Please allow 5-10 working days for delivery.

If no one is available at your address to take delivery, and the products cannot be posted through your letterbox, our delivery agent will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

We are not responsible for delays outside our control, this includes Postal Strikes, or backlogs from strike action. Delivery will be undertaken by independent shipping companies. Goods which have left our premises are under the control of the independent shipping company. We may assist with tracking orders but you must be aware there may be delays due to weather, transportation issues and any other forces or major events and Pretty P will not accept any liability in these instances.

Should you wish to return an item to us, for any reason, it is your responsibility to ensure the safe return of this by packaging the products adequately and using a reputable delivery service that insures you to the value of the goods and offers a recorded service. The cost of returning the item to us is your responsibility unless it has been received in damaged condition. Should this be the case, postage will be reimbursed upon return delivery of the goods to Pretty P .Please be aware that a parcel can take up to 7 working days to be returned and processed. *Please note, any items advertised and/or sold as 'damaged' are not eligible for exchange or refund. This returns policy does not affect your statutory rights.

Orders must be returned with the original dispatch note - if you return your items to us without the original dispatch note it may delay the returns process.

Please feel free to contact Pretty P if you have any queries regarding orders.